RETURNS

Returns/ Exchanges

We will accept returns within 14 days of receiving your order if the products are in stock.

We do not accept returns or exchanges if an item is sold out. 

Please send us an email at pine@outlook.com.au with your order number and reason for your exchange.

• Your item must be unworn
• Unwashed
• and in the same condition that you received it with tags attached.

Shipping costs are non-refundable

Customers are to cover the cost of return postage unless your items are deemed faulty. 

We will not cover the shipping costs for unclaimed orders, if your unclaimed order is returned to us and you would like it shipped again you will need to re-order. 

Any items returned to our warehouse without an approved request for exchange will not be accepted.